What is the estimated delivery timeframe for UK orders?
Standard delivery to the UK takes 6-11 business days from order placement. This includes order processing (1-3 days) and international transit (5-8 days). Orders placed after 6:00 PM GMT or on weekends process the next business day. You'll receive tracking information once your order ships.
Is there a free shipping option available?
Free standard delivery is available on all UK orders exceeding £100. Orders below this threshold incur a standard shipping charge of £3.99.
How do I monitor my order status?
Once your order ships, you'll receive an email containing your tracking number. You can use this number to monitor your parcel's location and delivery status in real time through our tracking system. Automated email updates are sent as your package moves through each delivery stage, keeping you informed of dispatch, transit, and estimated delivery times.
How do I track my order?
As soon as your order ships, we’ll send you an email with a tracking link so you can follow it every step of the way.
You can also log into your Silk & Stitch account on our website anytime to check the latest status of your order.
Can’t find your tracking email? Double-check your spam folder, or drop us a quick note at support@silkstitch.co and we’ll resend it.
What should I do if my package fails to arrive?
If your order does not arrive within the estimated delivery window, please contact our customer support team immediately at support@silkstitch.co with your order number and tracking reference. We will investigate the matter with our logistics partner and determine the package status. Depending on the circumstances, we will arrange either a replacement shipment or process a full refund to your original payment method.
What is your return policy?
Personal Returns (14 days): Return unworn items with tags within 14 days of delivery. You pay return shipping (£3-£8). Refunds processed within 14 days of receipt, plus 3-5 days bank processing.
Faulty Items (6 months): Return damaged or defective items within 6 months for full refund or replacement. We cover return shipping. Email support@silkstitch.co with photos for approval.
Non-Returnable: Items that are worn, washed, or missing tags cannot be returned (unless defective). Email support@silkstitch.co to start a return. See our full Refund & Returns Policy for complete details.
How Do I Initiate a Return?
Email support@silkstitch.co with your order number and reason for return. For defective items, include photographs with your initial contact. We'll respond with return authorization and shipping instructions within 12 hours. Once approved, package your item securely and send it to the address we provide using tracked shipping.
How Do I Select the Correct Size?
Each product page displays a detailed size chart specific to that garment. Measure your chest, waist, hips, and sleeve length loosely, then compare your measurements against the chart provided. Select the size corresponding to your actual measurements rather than relying on your typical UK clothing size, as sizing may vary between garments and manufacturers.
Can I Cancel My Order?
If your order has not yet shipped, contact support@silkstitch.co within 24 hours of purchase for immediate cancellation and full refund. Once dispatched, you'll need to initiate a return through our standard returns process (see Returns & Refunds section).
Is My Payment Information Secure?
Yes. All transactions are protected with SSL encryption and processed through certified payment gateways. Your complete card details are never retained on our servers and are handled exclusively by our PCI-DSS compliant payment processor.
Do You Ship Internationally?
Currently, we deliver only to addresses within the United Kingdom. International shipping options are not available at this time, though we may expand our service areas in the future.
