About us
Our Foundation
Silk & Stitch was established with a clear observation: quality fashion exists, but it rarely reaches UK customers without unnecessary markups or compromises. We built this business to bridge that gap by sourcing directly, we remove the layers that inflate prices without adding value.
Our Business Model
We operate as a direct-to-customer fashion platform. We establish partnerships with established manufacturers and independent designers across Europe and Asia, negotiate transparent pricing, and deliver curated collections to UK customers. We bypass traditional wholesale and retail distribution channels entirely.
Our team conducts quarterly sourcing visits to production facilities and design centers. Every item in our inventory has been physically assessed for quality, fit, and construction before being offered to customers.
Our Sourcing Strategy
We deliberately avoid large bulk purchasing. Instead, we operate on smaller batch cycles typically restocking every 3-4 weeks based on confirmed demand. This approach reduces overstock, minimizes waste, and allows us to maintain fresh inventory.
Delivery timeframes range from 5-8 business days, depending on origin point.
Our Partner Network
Our suppliers include independent manufacturers, emerging fashion labels, and established ethical producers. We maintain long-term relationships with each partner and conduct regular audits of labor practices and production standards.
We can provide supplier information upon request. Transparency in our supply chain is non-negotiable.
Why Silk & Stitch
Curated Selection – Professional evaluation of every item, not algorithmic purchasing
Transparent Pricing – Direct partnerships eliminate middleman margins
Exclusive Inventory – Smaller batch sizes mean limited availability of each piece
Ethical Standards – Verified sourcing practices across our supplier network
Responsive Support – Customer inquiries addressed within 12 hours
Our Commitment
We prioritize intentional purchasing. Our goal is to serve customers who value durability and design over impulse consumption. We encourage informed buying decisions and stand behind the longevity of every item we stock.
Legal Compliance
Silk & Stitch is a UK-registered enterprise operating in full compliance with:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013 (14-day withdrawal period)
- UK GDPR Regulation 2016/679
- Equality Act 2010
- Environmental Protection Act 1990
All purchases are protected under UK consumer law.
Contact
Business Name: Silk & Stitch
Address: 85 Great Portland Street, London, W1W 7LT United Kingdom
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)
Email: support@silkstitch.co
Phone: +447446427845
Response Time: Within 12 hours
