Billing Terms & Conditions

At Silk & Stitch, we aim to make your shopping experience straightforward, secure, and transparent. Below, you'll find comprehensive information regarding our accepted payment methods, pricing, and security practices.

Accepted Payment Methods
For our customers within the United Kingdom, we offer a variety of secure payment options, including:

  • Credit and Debit Cards: Visa, Mastercard, American Express (AMEX), Maestro, UnionPay, Discover, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

All payments are processed via our PCI-compliant, encrypted payment system, ensuring your financial information remains secure throughout the transaction.

Currency and Pricing
All prices displayed on our website are in British Pounds (GBP £).
For customers in the UK, all prices shown are inclusive of applicable taxes and fees – the price you see is the final price you pay.

Payment Processing and Security

  • Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email detailing your purchase.

  • Failed Transactions: Should your payment not go through, please double-check your card details or try an alternative payment method. If you continue to experience difficulties, our support team is available to assist you.

  • Secure Transactions: We utilise SSL encryption and adhere to industry-standard security protocols to safeguard your payment information. Silk & Stitch does not store your full payment details at any point.

Payment Terms

  • Instant Authorisation: Payments are authorised and processed immediately at the point of checkout.

  • No Hidden Charges: The total amount displayed at checkout is the final amount payable. There are no additional or hidden fees.

  • Payment Accuracy: Please ensure all billing and card information is correct to prevent any potential delays with your order.

Refunds and Returns
We encourage all customers to review our comprehensive Return and Refund Policy before completing a purchase to understand your available options.

Chargebacks and Disputes
If you encounter an issue with your payment, we kindly request that you contact us directly before initiating a chargeback. We are committed to resolving most issues promptly and efficiently.

Need Assistance?
If you have any questions regarding payments or require support, please use the contact details below:

  • Business Name: Silk & Stitch

  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

  • Support Email: support@silkstitch.co

  • Phone Number: +447446428834

  • Business Address: 85 Great Portland Street, London, United Kingdom, W1W 7LT